The Blue e home page displays links to specific transactions, as well as What's New messages, training simulations, and links to related Web sites or documents. Logout and Help links, in the upper right corner and in the footer, are present throughout Blue e, as well as the navigation bar which allows you to quickly navigate to any page within the site.
Warning: Do not use your Web browser's close button before logging off Blue e as this will close your browser but it will NOT log you off Blue e.
Blue e will automatically log you off the system after 30 minutes of inactivity. If you try to use Blue e after being logged off, you will be prompted to log in again.
All Blue e transactions * (except claims entry) are available everyday from 4:00 a.m. to 1:00 a.m.
Claims entry transactions are available:
*Claim status and eligibility inquiries about other Blue Plan members may have SLA restrictions based on the member's home plan.
For issues with your password or user profile, contact your local Blue e Administrator. For other Blue e issues, including concerns about security or privacy, call the eSolutions HelpDesk from Monday to Friday, 8:00 a.m. to 5:00 p.m. at 1-888-333-8594. You can also email the HelpDesk at Bluee.HelpDesk@bcbsnc.com. For questions related to claims adjudication or other Network Management questions, call 800-214-4844.
View a listing of BCBSNC holidays.
Blue e Home Page
The main area of the screen contains hyperlinks to all of the transactions to which you have access. The transactions are grouped according to their business function: Eligibility, Billing, Health Management, Administration, etc. Click on any of the hyperlinks to open the transaction.
The top of the screen contains communications from BCBSNC. See the What's New help topic for more details.
The right side of the screen contains two sections: Related Links and "How to Use". The "How to Use" section contains simulations of all transactions available for users. The simulations provide a training overview by taking the viewer step-by-step through the requirements to access and interpret specific transactions. Most of the simulations take only a couple of minutes to run. Select a transaction from the dropdown menu and click the Go button to view the simulation. When you are finished, you can close the simulation window. Your Blue e session remains open in the background. Please note that some of the simulations listed may be for transactions you do not see in the left side of your display. Depending on your user role, you may not have access to all of the transactions that are delivered by Blue e.
The Related Links section contains links to other Web sites, such as ePrescribe, that healthcare providers may use frequently. Related Links also contains links to BCBSNC documents, such as the Provider Blue Book.